Enterprise Smart Surveillance FAQ’s


Discover answers to frequently asked questions in regards to enterprise surveillance solutions.


Are surveillance cameras legal

In NSW, Australia for example, the surveillance devices act of 2007 covers the legalities. Generally speaking, it is legal to install security cameras within business premises and generally requires the organisation to notify people in the vicinity.

The law says is it illegal to film individuals covertly, but there are certain exceptions such as recording potential threats or placing cameras to record suspected abuse.

Consult your legal team for further information.

Are surveillance cameras effective?

Surveillance cameras are effective when installed and positioned correctly. They can act of a deterrence to criminal activity but can be used during events and post-event analysis.

Smart surveillance system offer more than just traditional recording activities, but can be utilised for deep analytics such as POI identification, space utilisation and retail analytics such as heatmapping and customer counting.

You can request a live demo of the latest in hybrid-cloud smart surveillance innovation by registering your details here.

Are surveillance cameras an invasion of privacy?

With reference to the NSW surveillance legislation, installation and monitoring of surveillance technologies on business premises is not considered an invasion of privacy. It is also advised to ensure signage indicated the use of recording technologies on the business premises.

The law does change however when convert surveillance is utilised. This can include recording conversations without consent or acknowledgement and installation of surveillance within private environments such as bathrooms, change rooms, toilets and any other area considered private.

Consult your legal team for additional information on this topic to ensure you are covered.

Can surveillance cameras record audio?

Majority of modern surveillance solutions have inbuilt microphones to record audio. There may be some legal requirements to activate and use this feature within your enterprise environment.

By enabling audio recording within the camera, you in theory would be able to listen to conversations and surrounding noise. Consult your legal team for further information and guidance on this topic.

Can surveillance cameras see license plates of cars and trucks?

Modern enterprise surveillance solutions will use a form of artificial intelligence to allow the cameras to see and interpret license plate numbers. This feature is often referred to as license plate recognition services.

Mostly used with outdoor camera systems across multiple locations, LPR allows enterprises to quickly find events through searching for the vehicles license plate number. Using advanced notification services, the enterprise can then be alerted of recognition of the license plate.

To learn more about how your organisation can implement license plate recognition services into your security strategy, request a live platform demo here.

Can surveillance cameras see in the dark?

A feature known as night mode, surveillance cameras can activate their infrared lights based on changed in surrounding LUX levels. When the environments becomes to dark, the camera will switch over to it’s IR lights which illuminate the surrounds usually up to 20 metres.

IR light is invisible to the human eye, so in most cases you will never see a lit up area beaming from a camera, but the camera lens sensor can pickup IR light making the recording scene illuminated in black and white.

Some enterprise also integrate motion detectors to trigger lighting systems to illuminate the area, however most enterprise surveillance solutions includes motion detection capabilities and IR light is more than acceptable to record high-quality footage.

How does surveillance technology work?

For the modern enterprise, there are essentially two available solutions. Traditional systems which include all cameras recording to a central network video recorder or server, and hybrid-cloud surveillance systems which record to their own internal storage devices – known as edge-storage.

Each type of system introduces their own features and benefits, however with innovation in the field of artificial intelligence, surveillance systems have now become much more than recording footage, enabling a range of analytics and people focused safety that provides fast search and alert capabilities.

To learn more about the future of surveillance innovation, you can request a live demo with the opportunity to trial the solution obligation free.

How does surveillance change behaviour?

The key here is deterrence, is someone is going to commit a crime and they are aware they are being filmed, the individual is less likely to commit the crime at that location.

Surveillance can be used for much more than just criminal activity. Think retail analytics. Surveillance solutions can actually be used to monitor and predict custom behaviour allowing organisation to provide rich insights into the performance of their retail environments through features such as heatmapping, people plotting, counting and POI identification.

What surveillance solution is the best?

The question is best answered by knowing the organisations requirements and expectations and then moving forward from there. Every solutions introduces different features and price points. SYNO Global specialises in large-scale enterprise surveillance solutions for organisations looking to provide security services across many sites. We can assist with;

  • Unlimited camera and site scalability.
  • Artificial intelligence for people and vehicle analytics.
  • Edge based storage to eliminate server and NVR hardware.
  • Cloud-managed solutions to enterprise control and command.

What surveillance cameras should I use?

It all depends on the environment for which the solution is being deployed. Here is a quick guide to determining cameras;

  • External cameras should be IP67 and IK10 to ensure they can operate in harsh conditions such as rain without being damaged.
  • Avoid purchasing cameras with movable parts in them such as pan and tilt electronics. We recommend this because the hardware will have a reduced warranty and the most prone component of cameras to fail. Research also suggests cameras installed with this functionality is rarely used.
  • Use varifocal camera with optical zoom with long hallways or areas required to be monitored that are hard to reach.
  • Considering using 360 cameras to reduce overall fixed angle camera counts, on average we see for every 360 camera you can reduce 3 fixed angle cameras.
  • Ensure the solution has a focus on security from an IT perspective. Modern security systems should avoid having to open firewall ports and install client software.

The learn about the latest in enterprise smart surveillance technology, including the latest trends you can register for a live demo here.

What surveillance application is best?

This question is best answered by understanding the requirements and features. As a guide we recommend the following as a minimum solution for enterprise security.

  • The solution should easy to scale across multiple sites without limitations such as storage or server access.
  • Access via the cloud and mobile devices is a must.
  • The solution must be secure from an ICT perspective, as traditional security solutions are now considered high-risk to potential cyber-security attacks.
  • You should never have to worry about system uptime and recording capabilities. If a camera is to go down you should know about. If you need to retrieve footage you should be able to do so without having to worry about disk failure or server failures.

Download our product brochure to learn about how our innovation is changing the security landscape and being used by well known enterprises across Australia.

Why is AI being built into surveillance?

It’s what you do with the footage once recorded which makes smart surveillance applicable to enterprise environments. AI offers a broad range of features that can benefit enterprises beyond that of traditional CCTV systems. Such features can include;

  • Fast retrieval of security events using people analytics such as time, date, appearance and location across multiple sites.
  • Analysis of foot traffic and physical space usage. Known as people plotting, enterprises can now gather intel on areas of the floor plan most utilised.
  • New feature sets that can analyse vehicles license plates and humans including behaviour such as tampering of cameras or alerting when people are seen.

The processing of AI is often done with AI workload servers, which can be costly. With the emergence of intelligent cloud AI processing services this functionality can now be handed off to the cloud for fast and cost-effective compute requirements whilst allowing rapid software development.

Why is a scalable surveillance solution a must?

The biggest challenges being faced with enterprise surveillance systems boils down to three most commonly experienced problems, which until now were difficult and expensive to overcome as they included;

  • The difficulty involved in scaling up a site as storage and server requirements often need upgrading, or in some cases for aging infrastructure new purchases have to be made just to accommodate a 20% security increase.
  • Lack of visibility and reporting into the security solution across multiple sites. The most common reason being the solution has been setup as a “set and forget” deployment without insights into camera up time and recording capabilities. We have lost count of how often we have been told the footage was never able to be retrieved as the recording server had failed.
  • Standardised environment that allows fast and secure access for users without having to make risky firewall changes to accommodate an underperforming solution.

Why is edge-storage the new standard for surveillance recording?

As with most technology, new and easier ways to manage devices is accelerated thanks to introduction of cloud compute resources. Edge-storage is new method of moving storage from centralised servers to the device itself. This means that the technology is de-centralised allowing scalability whilst reducing impact when a fault potentially occurs.

In the world of surveillance, edge-surveillance resembles moving the recording storage within the camera itself, this naturally eliminates the recording servers or NVRs. Considering the different type of enterprise SSD technology on the market, guaranteed footage times can also be purchased meaning no more guess work.

Can surveillance be used to determine where someone has visited?

This can be achieved in two ways. Face recognition which indexes a high quality image of the POI and then enables granular search capabilities, or secondly via image comparison where using AI a face is recognised (not the individual) and then compared to other images taking of people across the platform.

There is many use cases for this feature which can be used in retail stores for VIP customers, campus security for student identification or POI’s visiting different offices.

Can surveillance be integrated with access control?

Yes, in fact the most modern platforms will now offer surveillance and access control in a single solution, allowing enterprises to integrate user access to doors through single platform, scalable across the entire enterprise.

Find out more information about this feature by booking a live demo of the surveillance and access control solution.