Incident Response: 70% Reduction in 4 Steps

Incident Response: 70% Reduction in 4 Steps

Incident response with remote access for secure security management

Proactive incident management is the future of surveillance innovation.

Smart surveillance systems (which are fast replacing traditional security cameras) with the ability to provide enterprise access with remote viewing capabilities become powerful tools for efficient incident response, a key component in protecting the organization and its assets, staff, and visitors. The faster incidents can be dealt with in an efficient manner, the more secure the organization will become.

The question more suitable would be – “how are enterprises managing their physical security requirements without actually having control over their surveillance systems?”

There is only a small time window for capturing and handling security events, and to be successful in managing such events speed and access play a critical role. Traditional security systems are outdated in nearly every fashion, but in regards to event management, the consistent story of underperforming or broken CCTV systems is becoming the norm. Traditional based systems are not proactive in what they do, they record footage and provide sub-standard tools to replay and download relevant clips. The future in surveillance innovation is focused on proactive analytics which extends beyond that of typical motion events, but the recognition of humans and vehicles with deep learning capabilities to provide actionable alerts and fast retrieval of live and indexed video, which can be performed remotely.

Whilst it’s true that the majority of incidents will occur unpredictably, deploying smart surveillance innovation can dramatically reduce the chances of incidents occurring based on known variables – such as rogue employees, known suspects, or red-flagged vehicles. Variables such as early detection, frame analysis and assessment built into an enterprise security response strategy and policy will enable further security performance and event isolation.


1. Detect intrusions and threats in real-time.

Time to think proactive, not reactive. Address the problem before it happens and modern security systems with machine learning capabilities will be able to use person and vehicle recognition – think face or license plate – capabilities to create early warnings upon detection. With edge-based ML processing, a camera can deliver real-time notifications via SMS, email, and push notification for mobile users to take immediate action. What surveillance features are currently available in your active surveillance solution to perform advanced analytics and actionable insights?

2. Access potential threats and criminal activity remotely.

Once the alert has been triggered, users with specific access can remotely respond by reviewing the live footage or filtering through the event history. For IT teams, maintaining remote access and system permission has been challenging, not to mention the security risks involved in opening firewall ports and maintaining active accounts, until now. Encrypted at REST and in transit, no firewall ports or dangerous network configurations are required. Users can archive and share the footage with relevant personnel. System admins can rely on existing active directly and Azure integration to maintain system access. How are you currently managing user and remote access to your surveillance without introducing cyber-security risk?

3. Activate the incident response strategy.

Effective crisis communication requires relaying information to the right people at the right time, and sharing critical video data—such as the location or identity of a threat—needs to happen promptly and precisely. Users should have the tools, regardless of where they are, to quickly share events with first-responders or save archive clips without worrying about system availability or access. With a clear response strategy coupled with a secure security system, the enterprise can deploy an SOE and security policy across all sites. Who currently actions the incident response strategy and what users are involved?

4. Simplify investigations and resolve them with evidence.

When a major incident occurs it is absolutely critical the security system preserves the evidence without potential corruption or unavailability. In some scenarios, investigations can take months at a time and it’s important the related footage is preserved during these times. Traditional systems would rely on storage availability and access to hold the clips, or worst case users having to download video files to thumb-drives – which results in the organization losing control over circulation. Modern security systems empower users to maintain ownership of events without compromising organizational reputation through secure sharing and time-bombing user access. Can you currently share and restrict incident footage without losing control over video file circulation?


It’s important to mention the surveillance devices act which can help you determine the best method to deploy surveillance systems. Get started with the latest in enterprise surveillance innovation, click here to learn more.