Service and Support

SYNO Global provides enterprise-grade service to all our clients and technologies. From product assistance and training to personalized account management, SYNO Global believes in providing the best customer service we can offer.


Drawing on our multi-disciplined technical and non-technical resources, we consistently look outside the traditional conventions of problem solving, always seeking new ways to improve our service delivery. It’s our focus on the customer journey that enables us to be a leader in our field of expertise, technologies and product delivery.

Security Design

Surveillance and access control consulting and design services using the latest innovation based on cloud technology.

Network Design and Connectivity

Network Engineering

Enterprise network design using the latest cloud-managed architectures from SD-WAN and failover including Wi-Fi surveys.

Data Cabling in Patch

Project Management

Electrical and data services for network and surveillance equipment patching, fiber and communications.

Enterprise Service

Choose from phone and email or live chat, our team provides remote, over the phone and on-site services.

Proactive Support

As part of theĀ SYNO Pulse service offering, we actively provide proactive assistance to our clients when problems occur.

Dedicated Experts

All of our clients receive dedicated account management, training and support as part of our commitment to delivering exceptional service.

Looking for a specific product or service?


We encourage you to contact us or click the live chat button below to speak directly to our sales team. Alternatively, you can email us at [email protected] or call 1300 796 600.

SYNO Pulse Service Centre

As a SYNO Global customer, you can reach our service team via our SYNO Pulse service centre. Alternatively, you should contact your account manager for urgent enquiries.